Willowe
Delete your Willowe account
This page explains how to delete your Willowe account and related data. Willowe is operated by Andrei Yesipionak, Republic of Belarus. Support: willoweappsupport@gmail.com, +375447288673.
1. Delete in the Willowe app (recommended)
If you still have access to the app, delete your account there. This is the fastest and safest method — you must be signed in.
Steps:
1. Open the Willowe app and sign in.
2. Open your Profile, then tap Settings.
3. Scroll to the Account section.
4. Tap Delete Account (Russian UI: «Удалить аккаунт»).
5. Confirm that you understand the action cannot be undone, then confirm deletion.
After confirmation, your account is removed from active use immediately, and we complete deletion of associated personal data within 30 days (see section 3).
2. Request deletion without the app
If you cannot use the app, email us from the same email address that is linked to your Willowe account (the Google or Apple email you used to sign in):
To: willoweappsupport@gmail.com
Subject: Delete Willowe account
In the message include:
• The email address of your Willowe account (required)
• Optional: display name in the app (helps us find the right profile)
We do not delete accounts based on a public user ID alone. We verify ownership by matching your request to the email on the account (and may ask you to reply from that inbox). We typically process verified requests within 30 days.
3. What is deleted
When your account deletion is processed, we delete or irreversibly anonymise data tied to your account, including where applicable:
• Account and profile data (name, bio, preferences, photos, location used for matching)
• Matches, likes, and chat history associated with your account
• Push tokens and in-app notification data for your account
• Verification selfies stored for identity checks
• Reports filed about your account
• Other personal data we hold to operate your Willowe profile
Deletion of personal data from our systems is completed within 30 days after the deletion request is confirmed.
4. What may be retained (and for how long)
Some information may be kept longer when required by law or for legitimate security/fraud prevention, for example:
• Records needed for legal claims, accounting, or tax (as required by applicable law)
• Limited security or abuse-prevention logs (typically up to 12 months unless a longer period is legally required)
• If the deleted account was permanently banned: a limited enforcement record (email, sign-in identifiers, face embedding from verification, ban status) kept for as long as needed to prevent re-registration and protect other users
• Subscription / purchase records held by Apple App Store or Google Play (those are controlled by the store; cancel any active subscription in the store settings if you no longer want to be billed)
• Backups may retain residual copies until the normal backup rotation finishes (usually within 30 days after primary deletion)
Data that is no longer needed for these purposes is deleted or anonymised.
5. Contact
App: Willowe
Developer / operator: Andrei Yesipionak, Republic of Belarus
Email: willoweappsupport@gmail.com
Phone: +375447288673
Privacy Policy: https://willowe.love/privacy
Terms of Use: https://willowe.love/terms
Child Safety Standards: https://willowe.love/child-safety
Send a deletion request by email
Use the email linked to your Willowe account (Google / Apple sign-in). We will not delete an account from a public user ID alone.